Customer Service

Payment methods: Credit card or PayPal

We accept the following major credit cards: Visa, American Express and Mastercard. Payment is handled by Borgun in Iceland through a secure server. Your credit card statement will show our name in Icelandic, “Sólarfilma”. You can also checkout using your PayPal account.

Credit card charge

All the prices in this shop are in USD and our invoices are in USD. Customers with USD credit cards will be charged the exact amount they shop for. In case of another currency credit card, the charge will depend upon the exchange rate of USD v.s. the currency of the card.

Discounts

We offer discounts based on amount ordered. For orders of $100-249 we offer 5% off, and 10% discount on orders above $250. The discount is applied at the time of checkout

Delivery time

We will be able to send off your order in about one working day after we receive it. If for some reason we cannot accomplish this we will let you know by e-mail.

Shipping

At the time of checkout, you will be offered 2 methods of shipping: Airmail and Express service. The order total will automatically be updated based on your shipping choice. It is difficult to predict this cost accurately, especially on small orders. If you feel that the shipping cost is unusually high you can contact us so that we can verify the actual cost. Under no circumstance will we charge more then our online store calculates.

Shipping time

Shipping time will vary depending on method of shipping and your location. To countries in Europe and Scandinavia you may expect about 3-5 days for airmail and 1-2 days for express service. To America, you should allow about 1-2 weeks for airmail and 2-4 days for express service (We have in the past also offered surface mail. It is our conclusion not to offer this method of shipping as it offers very little savings over airmail at a greatly increased time of delivery - sometimes more than 8 weeks to America).

Returns

If you are not satisfied with your purchase you may return it within 14 days to Sólarfilma, for a full refund. You will, however, have to pay for the shipping back to us. You will be refunded on receipt of the merchandise. Any complaints regarding your purchase or our service should be sent to sales@sunfilm.is

Account

We urge you to register an account with us. This will enable you to keep track of past orders, make a wish list and speed up the checking out process. You will also be able to "e-mail to a friend" something you find interesting in our store.